Last Updated: August 2026
Welcome to Arsh Pashmina Luxury (“we,” “our,” or “us”). We value your trust and are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your details when you visit our website, browse our handcrafted collections, or place an order.
1. Information We Collect
We collect personal information that you voluntarily provide to us when registering on the website, expressing an interest in obtaining information about us or our products, or placing an order.
- Contact Information: Full name, billing address, shipping address, email address, and phone number.
- Order & Transaction Details: Items purchased, transaction history, and custom sizing or artisanal order notes.
- Payment Information: Payment processing details (all credit card/debit card/UPI/net banking payments are securely processed through encrypted third-party payment gateways; we never store your raw banking credentials).
- Device & Technical Data: IP address, browser type, operating system, and browsing behavior on our site to improve user experience.
2. How We Use Your Information
We use the personal information collected via our website for authentic business purposes, including:
- Order Fulfillment: To process your purchases, package orders, and deliver items to your shipping address.
- Customer Support: To communicate with you regarding order confirmations, tracking details, returns, or product inquiries.
- Personalized Experience: To recommend products tailored to your preferences and enhance our website performance.
- Promotional Communications: To send optional newsletters, promotional offers, and updates about new collections (you may opt out at any time).
- Fraud Prevention & Security: To protect our platform and customers against fraudulent transactions and unauthorized activities.
3. Sharing Your Information
We do not sell, rent, or trade your personal data to third parties. We only share necessary data with trusted service providers to run our operations:
- Logistics & Courier Partners: To deliver your orders safely to your doorstep.
- Payment Gateways: To process secure online financial transactions.
- Legal Obligations: If required by law, government authorities, or law enforcement regulations under applicable Indian jurisdiction.
4. Data Security
We implement appropriate technical, administrative, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please remember that no transmission over the internet or storage system is 100% secure.
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance navigation, analyze site traffic, and personalize content. You can manage or disable cookies through your browser settings, though some website features may not function as intended.
6. Your Rights
You have the right to:
- Access, review, or update the personal information we hold about you.
- Request the deletion of your account and associated personal data.
- Opt out of receiving marketing emails by clicking the “unsubscribe” link.
7. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Phone: +91 9041974707 / +91 7710529999
Brand: Arsh Pashmina Luxury (Prop. Arshad)
Head Office: Gilli Kadal, Zoonimar, Srinagar, Jammu & Kashmir – 190011
Email: arshpashminaluxury@gmail.com