How are my orders packaged and shipped?

Orders are carefully packaged and dispatched from Srinagar, with delivery timelines shared during checkout or consultation.

How should I store authentic pashmina?

Keep pashmina folded in breathable cotton, away from moisture, perfumes, direct sunlight, and sharp jewellery.

Can pashmina be washed or ironed?

We recommend professional dry cleaning only. Avoid washing, wringing, ironing directly, or storing in plastic.

What if my order arrives damaged?

Each piece is inspected before dispatch and wrapped in luxury packaging. Please contact us promptly regarding delivery concerns.

Do you provide bespoke delivery assistance?

For bespoke orders, our concierge advises on sizing, styling, care, packaging, and secure delivery arrangements.